December 21, 2021
Ten considerations when selecting customer service automation software
A guide for mid-sized businesses when short listing customer support automation tools.
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A guide for mid-sized businesses when short listing customer support automation tools.
An award-winning chatbot brings joy to fundraising
FAQ Bot is a finalist in the Microsoft NZ Partner Awards
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Covid-19 has changed the ROI of chatbots for customer support. Customer support teams are now managing more calls and interactions that require more time and effort to resolve than pre-pandemic times. This complexity has blown out first time resolution rates and times, increased call hold times, and reduced customer satisfaction.
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More than 3000 amazing Kiwis hosted Pink Ribbon Breakfast events in 2021 to raise funds for Breast Cancer Foundation NZ (BCFNZ). The charity's Virtual Assistant, powered by FAQ Bot, was there to answer all their questions about hosting and fundraising. The chatbot saved BCFNZ's marketing and fundraising team approx. 250 hours over the ten-week campaign and provided valuable campaign insights.
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FAQ Pages is a new help pages solution for your website. FAQ Pages allows you to easily maintain and update your help content, learn from your customers, surface popular information on search-friendly pages and provide a great user experience.
How long does it take to set up and deploy a chatbot, and what are some possible approaches to getting your chatbot up and running?
In this article, we'll show you how quick and easy it is to get your FAQ Bot chatbot up and running. Six steps is all it takes!
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Learn how FAQ Bot supported rapid growth for contactless check-in solution EVA Check-in.
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A callout appears before your bot has been opened on your web page, as an invitation to interact. In this post we outline some of the interactions you can introduce via chatbot callouts.
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Introducing FAQ Bot’s new Bot Styles feature, which lets you style your chatbot to match your brand - in minutes.
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The Domain Name Commission launched its chatbot & digital employee Any to help members of the public with their .nz enquiries, 24/7.
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An automated HR chatbot can engage, empower and delight your employees, and liberate your HR team from routine and mundane enquiries.
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Make sure you never miss an important live chat, and ensure your customers get great service, every time.
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Kiwi equipment hire firm Hirepool moved fast in lockdown to develop a new chatbot and live chat channel to support their customers.
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FAQ Bot now gives you the best of both worlds - all the usual chatbot features plus our most-requested feature, live chat.
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The COVID-19 coronavirus situation creates increasing demand for information. Chatbots can help you respond quickly and consistently.
Get even more control of how your FAQ Bot responds with our new display questions feature.
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Education New Zealand (ENZ) has launched a new global, digital campaign designed to appeal to prospective international students who are attracted to our inclusive and forward-thinking society.
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Microsoft NZ announced its Partner Awards finalists this week, with FAQ Bot again making the shortlist in the Engaging Customers category.
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Use FAQ Bot’s powerful analytics features to continually improve your bot.
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First things first. And greetings, or welcome messages, are the first thing your customer will see when they fire up your FAQ Bot.
Launched in January 2019 on the Study in New Zealand website and in May 2019 on Messenger, FAQ Bot Tohu aims to be a virtual assistant and an asset for the New Zealand international education industry. Tohu has already answered more than 10,000 questions from prospective students around the world interested in studying in New Zealand.