Engagements & callouts.

Targeted messaging

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Targeted messages allow you to set up messages or message sequences triggered by specific events.

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What you can do with targeted messaging

With targeted messages, also known as engagements, you can target messages to the people chatting to your FAQ Bot, depending on where and when they are chatting.

You can also use targeted messages to set up a sequence or flow of messages.

Welcome messages are one type of targeted message, and can be tailored to the page or channel your customer lands on. They can also appear as a callout.

Targeted messages can appear throughout the conversation, when certain conditions are met. They are a flexible and powerful way to engage your customers as they seek information and chat to your FAQ Bot.

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“Because FAQ Bot is fast and easy to update – no code required – we can make sure Tohu is always up to date with the latest information – even when the situation is changing all the time. It’s been a very useful channel for us in getting important and timely information to a range of audiences.”

Jamie Crump, Director of Business Planning, Education New Zealand