Analytics

Conversation insight

Analytics

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Analysis of chat data can reveal user patterns and preferences, and highlight gaps in your knowledge base.

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Visualise chat data

FAQ Bot’s chat analytics features make your customer’s interactions with your chatbot visible, measurable and actionable.

Visualise conversation sentiment, volume of messages broken down by day and time, live chat acceptance rates and more.

Voice of customer insights

See the questions your customers asked, in their own words, how the bot responded, and what your customer did next. This makes it easy to identify gaps in your knowledge base – areas where you could add new question variants or entirely new Q&A pairs you hadn’t previously considered.

Weekly summary in your inbox

FAQ Bot’s weekly summary email gives you an immediate view of how many questions your bot has answered and how much time you've saved.

See what queries your bot found difficult to answer.

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