Use FAQ Bot's Q&A insights to monitor and train your chatbot.
Analysis of chat data can reveal user patterns and preferences, and highlight gaps in your knowledge base.
FAQ Bot’s chat analytics features make your customer’s interactions with your chatbot visible, measurable and actionable.
Visualise conversation sentiment, volume of messages broken down by day and time, live chat acceptance rates and more.
See the questions your customers asked, in their own words, how the bot responded, and what your customer did next. This makes it easy to identify gaps in your knowledge base – areas where you could add new question variants or entirely new Q&A pairs you hadn’t previously considered.
FAQ Bot’s weekly summary email gives you an immediate view of how many questions your bot has answered and how much time you've saved.
See what queries your bot found difficult to answer.
Powered by GPT AI, FAQ Wizard creates Q&A from your documents. You edit and approve for accuracy to remove any ‘hallucinations’.Start now for free