Knowledge base insights
A guide to using FAQ Bot's conversation insights to monitor and train your chatbot.
FAQ Bot’s chat analytics features make your customer’s interactions with your chatbot visible, measurable and actionable.
Visualise conversation sentiment, volume of messages broken down by day and time, live chat acceptance rates and more.
See the questions your customers asked, in their own words, how the bot responded, and what your customer did next. This makes it easy to identify gaps in your knowledge base – areas where you could add new question variants or entirely new Q&A pairs you hadn’t previously considered.