With a backlog of unresolved cases, the Teaching Council of Aotearoa New Zealand rolled out an automated solution to answer their 150,000 teacher members' questions more quickly. Powered by FAQ Bot, the organisation's chatbot 'Miromiro’ now answers more than 4,500 queries each month. The chatbot frees up the contact centre team for more complex queries and streamlines interactions via a Salesforce integration.
More than 3000 amazing Kiwis hosted Pink Ribbon Breakfast events in 2021 to raise funds for Breast Cancer Foundation NZ (BCFNZ). FAQ Bot was there to answer all their questions about hosting and fundraising, making it easier for them to participate.
The chatbot had the added benefits of saving BCFNZ's marketing and fundraising team approx. 250 hours over the ten-week campaign, and delivering valuable campaign insights
The Domain Name Commission launched its chatbot, Dot, in 2020 to help members of the public with their .nz enquiries.
They got up and running fast, by offering live chat to answer questions asked of Dot. This gave the team the chance to find out what people wanted to know, and build their knowledge base accordingly.
Education New Zealand’s chatbot Tohu automatically answers thousands of questions from international students every month, on multiple websites and on Facebook Messenger.
Tohu also integrates with ENZ’s CRM to collect marketing leads, and gets involved in campaign activities.
New Zealand’s business landscape changed rapidly as COVID-19 cases increased in March 2020, with full lockdown imminent.
Kiwi equipment hire firm Hirepool moved just as fast, with the help of FAQ Bot, to develop a flexible new channel to support their customers.