The Domain Name Commission launched its chatbot, Dot, in 2020 to help members of the public with their .nz enquiries.
They got up and running fast, by offering live chat to answer questions asked of Dot. This gave the team the chance to find out what people wanted to know, and build their knowledge base accordingly.
Education New Zealand’s chatbot Tohu automatically answers thousands of questions from international students every month, on multiple websites and on Facebook Messenger.
Tohu also integrates with ENZ’s CRM to collect marketing leads, and gets involved in campaign activities.
New Zealand’s business landscape changed rapidly as COVID-19 cases increased in March 2020, with full lockdown imminent.
Kiwi equipment hire firm Hirepool moved just as fast, with the help of FAQ Bot, to develop a flexible new channel to support their customers.