You’re in good company
Meet some of our FAQ Bots

It’s fair to say Dot has made a significant difference to our small 5 person regulatory business here at the New Zealand Domain Name Commission. Since we launched Dot we’ve seen a 146% increase in enquiries between March and June this year compared to last year. Dot answered 55% of these enquiries which has been pretty remarkable.
Brent Carey, Domain Name Commissioner

Have a .nz domain question? Ask Dot!

The Domain Name Commission launched its chatbot, Dot, in 2020 to help members of the public with their .nz enquiries.

They got up and running fast, by offering live chat to answer questions asked of Dot. This gave the team the chance to find out what people wanted to know, and build their knowledge base accordingly.

“The rich data we have in Tohu – the questions prospective students actually ask, in their own words – is a fantastic resource.”
Euan Howden, Director Marketing Platforms & Campaigns, Education New Zealand

Innovation with chat: Education New Zealand’s Tohu

Education New Zealand’s chatbot Tohu automatically answers thousands of questions from international students every month, on multiple websites and on Facebook Messenger.  

Tohu also integrates with ENZ’s CRM to collect marketing leads, and gets involved in campaign activities.

“Turning live chat on and off is as simple as flicking a switch. When it‘s off, our chatbot automation takes over and can answer the customer’s questions, search our website for an answer, or take details for a call back."
Gary Richardson, GM Sales & Marketing, Hirepool

Hirepool: Automating support 24/7 with chat

New Zealand’s business landscape changed rapidly as COVID-19 cases increased in March 2020, with full lockdown imminent.

Kiwi equipment hire firm Hirepool moved just as fast, with the help of FAQ Bot, to develop a flexible new channel to support their customers.

Subscribe

Still thinking about it? Keep informed about FAQ

Thank you!

Thank you! Your submission has been received!
Oops!
Something went wrong while submitting the form.