With FAQ Bot forms you can collect information from chat users directly in the conversation, send that data via email or API, and optionally, send data back to users.
So get your chatbot to ask your customers for the details you need in a friendly chat format, and send them to you.
It acts like a form, but feels like a conversation.
Use FAQ Bot's customisable form templates to capture leads or escalate complex enquiries, and send them to a specified email address.
Configure your bot's chat forms to send information from the chat to a back-end system and optionally, return information (like price, order status) to your customer in the chat.
API and custom forms are available in our premium plan.