FAQ Bot product updates - new features bug fixes and announcements
This release includes some changes to the FAQ Bot web chat widget to further minimise the impact of your bot on page load time.
Easy styling - change your bot’s avatar, position on the page and colour scheme directly within the FAQ Bot portal - no code or developers required.
Customised callouts - powered by engagements, you can now customise callouts to promote content, promotions and events, highlight your bot and invite interaction.
Highlights of this release include:
A new scheduling feature allows you to apply one or more schedules to your engagements. This allows you to receive live chat requests only during working hours, for example.
Live Chat inbox is optimised for mobile - so you can view and respond to live chat requests and messages on the go, on your mobile device.
Log in persists for a day now - you won't need to log in again every time you return to the FAQ Bot portal.
And all live chat configuration options are now consolidated on a single screen.
Highlights of this release include:
Configure welcome messages with buttons and forms, directly in the portal.
New chit-chat intents added.
Facebook Messenger agent escalation.