Live chat makes real people available when there’s a need or value, or when you have staff online to help.
Chat with your bot becomes a live chat when there’s a need or value, or when you are online to help. The rest of the time the chatbot does the work for you, providing quick responses to your customers.
Custom quick replies for fast handling of chats - just push a button to send.
Categorise the outcome of chats and leave comments or tags for others to review. Spot patterns and trends in the live chat analytics dashboard.