FAQ Bot's live chat, combined with schedule or event-based engagements, gives maximum flexibility for enquiry escalation.
Turn chatbot conversations into live chat to solve problems and capture opportunities
No time to build your knowledge base? No problem. Get started with live chat and build your knowledge base as you learn what your customers are asking, like Hirepool and the Domain Name Commission did.
Chat with your bot becomes a live chat when there’s a need or value, or when you are online to help. The rest of the time the chatbot does the work for you, providing quick responses to your customers.
Custom quick replies for fast handling of chats - just push a button to send.
Categorise the outcome of chats and leave comments or tags for others to review. Spot patterns and trends in the live chat analytics dashboard.
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