December 21, 2021
Ten considerations when selecting customer service automation software
A guide for mid-sized businesses when short listing customer support automation tools.
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A guide for mid-sized businesses when short listing customer support automation tools.
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Covid-19 has changed the ROI of chatbots for customer support. Customer support teams are now managing more calls and interactions that require more time and effort to resolve than pre-pandemic times. This complexity has blown out first time resolution rates and times, increased call hold times, and reduced customer satisfaction.
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Learn how to add a chatbot and live chat to your Webflow website in a few simple steps.
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An automated HR chatbot can engage, empower and delight your employees, and liberate your HR team from routine and mundane enquiries.
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The importance of chit-chat for chatbots, and how FAQ Bot handles small talk