September 28, 2022
Improving the customer experience in self-service portals
Self-service portals are taking off. Read our top tips for a highly customer-centric portal.
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Self-service portals are taking off. Read our top tips for a highly customer-centric portal.
Facing a backlog of unresolved cases, the Teaching Council of Aotearoa New Zealand rolled out an automated solution to answer their teacher members' questions more quickly. Powered by FAQ Bot, the organisation's chatbot 'Miromiro’ now answers more than 4,500 queries each month. The chatbot frees up the contact centre team for more complex queries and streamlines interactions via a Salesforce integration.
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Covid-19 has changed the ROI of chatbots for customer support. Customer support teams are now managing more calls and interactions that require more time and effort to resolve than pre-pandemic times. This complexity has blown out first time resolution rates and times, increased call hold times, and reduced customer satisfaction.
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More than 3000 amazing Kiwis hosted Pink Ribbon Breakfast events in 2021 to raise funds for Breast Cancer Foundation NZ (BCFNZ). The charity's Virtual Assistant, powered by FAQ Bot, was there to answer all their questions about hosting and fundraising. The chatbot saved BCFNZ's marketing and fundraising team approx. 250 hours over the ten-week campaign and provided valuable campaign insights.
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FAQ Pages is a new help pages solution for your website. FAQ Pages allows you to easily maintain and update your help content, learn from your customers, surface popular information on search-friendly pages and provide a great user experience.
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Learn how FAQ Bot supported rapid growth for contactless check-in solution EVA Check-in.
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The Domain Name Commission launched its chatbot & digital employee Any to help members of the public with their .nz enquiries, 24/7.