Knowledge base

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Simple, powerful knowledge management

​FAQ Bot uses AI to find the best match for a user’s question, supported by content you maintain, test, and train.

Your FAQ Bot comes with built-in responses to common questions, so you can get up and running fast. Answers can include images, gifs, videos, forms and articles, for a rich conversational experience.

Your conversational content is structured in an intuitive way, based on simple question and answer pairs. Use follow up questions to guide the conversation, and categories to keep things organised.

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One question leads to another

Often in conversation, one question leads to another. You can add follow-up or related questions to any question you like.​

​This helps keep answers short and snappy, and keeps the conversation on track.

Follow up questions appear as buttons below your bot's answer, suggesting logical next actions for your customers.

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Tags to connect your content

Tag your question and answer pairs and related articles for a richer experience for your users. Your tagged Q&A can also trigger other types of interactions, like surveys or live chat.

If you create content with FAQ Wizard, the imports are automatically tagged with the page/document the question comes from.

When you're using tags to manage your content, you'll be able to see all your tags in one place as well as search and manage content by topic. All designed to make it easy and quick for knowledge managers.

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Did you mean?

If FAQ Bot can't figure out the right answer (especially if there are multiple similar questions) it presents possible questions to the user, in the form "did you mean...?"

You can review these uncertain answers in the FAQ Bot portal, and add new question variants to train the bot, so future users get the best answer.

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