Better customer experience with chat. Here’s how...

FAQ Bot is not just for FAQs. There are lots of ways you can use a chatbot to support your team, engage your customers and get stuff done.
Here are some examples.

Scenario

Your customer service staff need to work from home

Enable (or schedule) live chat and give your team the ability to answer customer questions directly – no extra tech required, no per agent fees.

​Learn about this feature:

Live Chat
Scheduling
Live chat example
How an engagement works

Scenario

Your customer clicks through from an EDM or display ad wanting more info

Provide a contextual welcome message relevant to that promotion/EDM – to provide a seamless customer experience.

​Learn about this feature:

Welcome engagement

Scenario

A customer visits your contact page looking for help

FAQ Bot uses your knowledge base to automatically answer their questions, in the language your customer uses.

​Learn about this feature:

Engagements
Knowledge base
A knowledgeable example of using FAQbot
Using premtive tec in a bot

Scenario

Before completing a purchase, customers may have questions about delivery

FAQ Bot can pre-empt these questions by putting the information at their fingertips.

​Learn about this feature:

Engagements
Follow up questions

Scenario

A job hunter is looking at your careers page

Provide a list of open positions, images or videos and capture the candidate’s details using a chat form.

​Learn about this feature:

Video Engagements
Advanced Engagements
Forms
Video engagement example
Custom API example

Scenario

A customer wants to know their order status

FAQ Bot guides them through your tracking process and connects to your ERP for real time order updates - in chat.

​Learn about this feature:

Data APIs
Advanced Engagements

FAQ Bot product updates
new features, bug fixes and announcements

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