August 29, 2022
How the Teaching Council of Aotearoa New Zealand automates answering more than 4,500 queries/month
Facing a backlog of unresolved cases, the Teaching Council of Aotearoa New Zealand rolled out an automated solution to answer their teacher members' questions more quickly. Powered by FAQ Bot, the organisation's chatbot 'Miromiro’ now answers more than 4,500 queries each month. The chatbot frees up the contact centre team for more complex queries and streamlines interactions via a Salesforce integration.