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Customer service
Automated support at scale
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Self-service automation
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Always-on capability
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Support your team
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Escalate on-demand
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Simple, predictable
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Your questions, answered

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The most effortless way to automate support

Knowledge Base

AI chatbot, live chat and help pages in one platform
Easy to set up and even easier to maintain

Try FAQ Bot free for 30 days
Take a tour

Quick set up. No credit card needed.

Just some of our customers

Easy, quick and effortless

Support, sell, engage
Do it all with FAQ Bot

Easily answer customer questions, 24/7 with your chatbot and FAQ pages website. Plus: capture leads, raise tickets, connect to live chat and other systems...
Quick to set up and easy to maintain

Explore scenarios

Hellooo! I'm an example of how you can encourage your customers to interact with a chatbot

How busy was your bot?

Users

New vs Returning Users

Total users

What languages were used?

Live Chat triggers and acceptance

451
live chats triggered
49.7
%
% accepted by agent
16.6
%
% accepted by user

How it works

Solutions for content creators

You don’t need to be a technical developer to create a chatbot with FAQ Bot. All it takes to get started is a question and an answer. And then another question. And another answer. No complicated flows or path builders, just feed in the knowledge you already have.

Microsoft-powered AI helps match your customers’ questions with the right answer.  And it’s quick and easy to build and train your knowledge base using the questions your customers ask.

Customer service
Automated support at scale
Membership support
Self-service automation
Digital employee
Always-on capability
Conversational HR
Support your team

Fully customisable

Your chatbot, your way

Create a branded chatbot that looks great and works seamlessly with your website - in minutes. Start with a template or with your own colours and logo.

Bot styling
Your bot, your way
Bot widget blue

Automation at scale

Why FAQ Bot?

Plans & pricing

Always on

FAQ Bot automates conversations with customers and prospects all day, everyday.

Manage loads

​It's like having an extra sales and customer success team ready to go whenever you need.

Enterprise level security

Built on Azure, your chatbot and knowledge base are protected from external threats at all times.

Advanced analytics

No more guesswork. See the real questions asked and adapt your messaging to match.

Integrates with

News

All the latest from the FAQ Bot team

All posts

August 29, 2022

How the Teaching Council of Aotearoa New Zealand automates answering more than 4,500 queries/month

Facing a backlog of unresolved cases, the Teaching Council of Aotearoa New Zealand rolled out an automated solution to answer their teacher members' questions more quickly. Powered by FAQ Bot, the organisation's chatbot 'Miromiro’ now answers more than 4,500 queries each month. The chatbot frees up the contact centre team for more complex queries and streamlines interactions via a Salesforce integration.

August 8, 2022

How to supercharge your member portal with support tools

Six considerations when combining member portals with other self-service technologies

December 8, 2021

Making a difference (and winning an award)

An award-winning chatbot brings joy to fundraising

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